At Velonza, we strive to provide a fast, reliable, and seamless shipping experience to all our valued customers. Once your order is confirmed and payment has been successfully processed, our team begins preparing your items for dispatch. Orders are typically processed within 1 to 3 business days. You will receive an email confirmation containing your order details and tracking information once your package has been shipped.
We offer nationwide delivery across Pakistan through trusted courier partners to ensure your products arrive safely and on time. Delivery times may vary depending on your location, but most orders are delivered within 3 to 7 business days after dispatch. Please note that during peak seasons, holidays, or unexpected events, there may be slight delays, but we always do our best to keep you informed and ensure timely delivery.
Shipping charges are calculated at checkout based on your delivery location and the weight or size of your order. Occasionally, we may offer free shipping promotions which will be clearly stated on our website or at checkout. Please ensure that your shipping details are accurate before placing your order, as Velonza is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Once your package has been handed over to the courier, you can track its progress using the tracking link provided via email or SMS. If your order does not arrive within the expected delivery window, please contact our customer support team for assistance, and we will promptly coordinate with the courier to resolve the issue.
We currently offer standard delivery services within Pakistan only. International shipping options may be introduced in the future, and any updates will be announced on our website. In case a package is returned to us due to non-delivery or multiple failed delivery attempts, customers may be required to pay additional shipping charges for re-dispatch.
If you have any questions regarding your shipment or need further assistance, feel free to contact us at shopifymalik374@gmail.com or call +92 300 2888016. Our support team is always ready to help you with order tracking, delivery issues, or any concerns related to your purchase.