At Velonza, your satisfaction is our top priority. We take great care in ensuring that every product meets our high standards of quality before it reaches you. However, if you are not fully satisfied with your purchase, we offer a simple and hassle-free return and exchange process to make things right.
If you wish to return or exchange an item, please contact us within 7 days of receiving your order at shopifymalik374@gmail.com or call +92 300 2888016. Our support team will guide you through the process and provide return instructions. To be eligible for a return or exchange, the product must be unused, in its original condition, and with all tags, packaging, and accessories intact. Items that show signs of wear, damage, or alteration cannot be accepted for return or exchange.
Once your returned item is received and inspected, we will notify you regarding the approval of your return. If approved, exchanges will be processed promptly, and replacement products will be dispatched within a few business days. For returns, you may choose to receive store credit or a refund, depending on your preference and eligibility. Refunds, once approved, will be issued to your original payment method within 7 to 10 business days.
Please note that shipping costs are non-refundable, and customers are responsible for covering the return shipping charges unless the product was received damaged, defective, or incorrect due to our mistake. In such cases, Velonza will cover all return and reshipping costs. We recommend using a trackable courier service for returning products to ensure safe delivery, as Velonza cannot be held responsible for items lost during return transit.
Certain items such as custom-made, discounted, or clearance products may not be eligible for return or exchange. These exceptions will always be clearly stated on the product page. We strongly advise checking the size, color, and product details before placing your order to avoid inconvenience.
Our goal at Velonza is to provide you with a positive shopping experience and quality leather goods that you’ll love. If you have any concerns or need personalized assistance with your return or exchange, please reach out to our customer support team — we’re always happy to help and ensure your satisfaction.